Shop Policies

EFFECTIVE June 7, 2018: ALL sales are FINAL, as the shop will be going on permanent hiatus as of July 31, 2018. All outstanding gift certificates and store credits need to be used by July 31, 2018.

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TERMS & CONDITIONS

All personal information that is entered into the GnomeAcres website is kept private. We're in the business of making yarn, not sharing private data. Therefore, your contact information (ie: name, email address, shipping address) will only be used to communicate the status of an order. The website, and all payment transaction information, is secured by an encrypted GeoTrust SSL certificate. Google Analytics, an anonymous data tracking tool, is used to monitor the website traffic/traffic sources, but no personal data is ever collected, stored, or shared, by this tool. By using this website/placing an order, you agree that you understand these terms.

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GnomeAcres Shipping Info

SHIPPING INFORMATION

  • U.S. SHIPPING: 
    U.S. orders are shipped using USPS First Class Mail, or USPS Priority Mail (for orders over 15 ounces). Tracking is provided for all shipments. Items usually arrive in 2-8 days.
  • CANADA / INTERNATIONAL SHIPPING: 
    International orders are shipped using USPS First Class Mail International (up to 4 pounds). Tracking is provided for all shipments, but not all countries update tracking information once the package has been imported. Items usually arrive within 1-3 weeks, but could take longer if held by customs. GnomeAcres is not responsible for any losses, duties, taxes, or other customs fees. 
  • SHIPPING COST: 
    Calculated based on weight. Estimates are available on the Shopping Cart page once items have been added to the cart. Refunds are not given on combined/multiple orders.
  • TIMELINE: 
    All in-stock orders are shipped within 1-3 business days (Monday-Friday) from time of purchase. We do not hold packages for mailing at a later date.
  • NOTIFICATIONS: 
    An email notification is sent when your shipment has been packaged and is ready for mailing. It can take 24-48 hours for the tracking information to update within the USPS system.
  • REASONS FOR A SHIPPING DELAY:
    We cannot ship on days that are recognized as holidays by the United States Postal Service. If we expect a shipping delay, that is non-holiday related, a notice will be posted on the home page of the shop (example: extreme weather conditions in our area, being out of town for an event, etc.)PLEASE NOTE that natural disasters (ie: hurricanes, tornadoes, forest fires, flooding, etc.) surrounding your area can, and will, delay arrival times. It is advised that you do NOT place an order that is to be sent into an area that is preparing for an imminent natural disaster.
  • ORDER CHANGES:
    We cannot accept changes to orders once a shipping notification has been generated. We will, however, accept changes to eligible orders within a 24 hour timeframe, provided a shipping label has not yet been generated. GnomeAcres is not responsible for the costs incurred to re-ship orders if an incorrect address is provided at checkout. 
  • GnomeAcres IS NOT RESPONSIBLE FOR ANY LOSSES. We work diligently to ensure that ALL PACKAGES are given directly to post office employees. We cannot be held responsible for the actions of the postal service past this point.
    - Damaged/Broken Items: If you receive a package that is damaged/broken, and was shipped via USPS Priority, you can file a claim with the USPS.
    - Missing Package: If a package is missing, gone on vacation without you, or has been marked "Delivered" and was never received, contact your local USPS branch immediately. Often, they will be able to determine the exact GPS location of where the package was last scanned. Also, check with your neighbors, because postal carriers are human and can sometimes make mistakes.

PAYMENT

Accepted Payments

  • PayPal and all major credit/debit cards through the online shop. No exceptions.
  • All Illinois residents are required to pay 6.85% sales tax.

COUPON CODES & STORE CREDITS

  • MUST BE ENTERED DURING CHECKOUT. Discounts will not be honored post checkout.
  • Only one Coupon Code can be used per order, and cannot be applied to Gnomemade to Order listings, pre-orders, or gift certificates.
  • Any Store Credits you have saved within your store account will be automatically applied to an order. Please note that you must be logged in to your account prior to checking out for the Store Credit to be applied.

RETURNS & EXCHANGES

We want you to be happy with your purchase. If for any reason you are not, please send a message within 5 business days of receiving your item(s) so we can discuss options. Each return/exchange is looked at on an individual basis, and no action will be taken until the item(s) have been returned and thoroughly inspected. 

You must contact GnomeAcres in advance of returning/exchanging an item. We reserve the right to refuse a return/exchange if the item has been sent back without prior notification, and is beyond 5 business days of the receipt of shipment.

  • Return: Only the price of the item(s) will be refunded, not the original shipping costs.
  • Exchange: Item(s) of similar pricing must be chosen, and they must be in-stock items. Buyer is responsible for any cost differences.
  • Return/Exchange Shipping Costs: Responsibility of the buyer. It is highly recommended that tracking is purchased for the item(s) being returned/exchanged. GnomeAcres is NOT responsible for any return/exchange items sent without tracking.
  • Item Condition: Must be in the EXACT CONDITION it was in when purchased, no exceptions.
  • Timeline: Item(s) must be received within 14 days of when the return/exchanged was approved by GnomeAcres. (21 days for international orders.)

    NOT ELIGIBLE FOR RETURN / EXCHANGE:

    - Gnomemade to Order
    - Garage Sale
    - Gift Certificates
    - Club Shipments 
    - Out of Season Colorways
    - Yarn that has the wrap removed, been cut/crocheted/knitted/felted, smells of pets/smoke/food/perfume, or has been wound (or attempted to be wound)
    - Buttons that have been altered in any way
    - Clothing, tote bags, mugs, or any other GA swag, that has been worn/used
    - Items purchased from a 3rd party (destash, yarn shop, eBay, Craigslist, etc.)
 
     OUR MAILING ADDRESS:
     GnomeAcres, Inc.
     PO Box 922
     O'Fallon, IL 62269 
     USA 
 

PRODUCT PHOTOS
All product photos are taken using natural light, and/or high-grade natural light photography gear, to obtain the best color representation. Please take into account that not all computer monitors were created equal and that colors can, and will, vary. 

USE OF GNOMEACRES, PROMOTIONS, CONTESTS & GIVEAWAYS
GnomeAcres® (GnomeAcres, Inc®) is a registered trademark, and is copyrighted. GnomeAcres must be contacted in advance of any third party contests, giveaways, promotional events, or marketing, involving the use of GnomeAcres' products, photos, likenesses, or services. GnomeAcres reserves the right to decline participation in third party contests, giveaways, promotional events, marketing, or use of product photos.