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Shop Policies

GnomeAcres Shipping Info

SHIPPING INFORMATION

  • COST: Shipping is calculated based on weight, and estimates are available on the Shopping Cart page. Refunds are not given on combined/multiple orders.
  • TIMELINE: In-stock orders are shipped within 1-3 business days (Monday-Friday) from time of purchase. We do not hold packages for mailing at a later date.
  • NOTIFICATIONS: Email notification is sent when your shipment has been packaged and is ready for mailing. It can take 24-48 hours for the tracking information to update within the USPS system.
  • REASONS FOR A SHIPPING DELAY: We cannot ship on days that are recognized as holidays by the United States Postal Service. If we expect a shipping delay, that is non-holiday related, a notice will be posted on the home page of the shop (example: extreme weather conditions in our area, being out of town for an event, etc.). If an incorrect shipping address is provided upon checkout, and the package is returned, GnomeAcres is not responsible for the costs incurred to reship the item(s) to the correct address.
    Please note that natural disasters (ie: hurricanes, tornadoes, forest fires, flooding, etc.) surrounding your area can, and will, delay arrival times. It is advised that you do NOT place an order that is to be sent into an area that is preparing for an imminent natural disaster.
  • ORDER CHANGES: We often package your order and have it ready to ship within just a few hours. This means you may receive a shipping notification very shortly after you order, sometimes within the hour, and your package could already be in the hands of the delivery service. For this reason, we cannot accept changes to orders once a shipping notification has been generated. We will, however, accept changes to eligible orders within a 24 hour timeframe, provided a shipping label has not yet been generated.   

U.S. SHIPPING

  • USPS First Class Mail, or USPS Priority Mail (for orders over 15 ounces). 
  • Tracking is provided for all shipments. 
  • Items usually arrive within 2-8 business days.
  • GnomeAcres is NOT RESPONSIBLE for any losses. We work diligently to ensure that ALL PACKAGES are given directly to post office employees. We cannot be held responsible for the actions of the postal service past this point. Upgrades to USPS Priority Mail (which will cover up to $50 insurance) can be purchased at an additional cost to the buyer, and must be noted when checking out.
  • If you receive a package that is damaged/broken, and was shipped via USPS Priority, you can file a claim with the USPS. If a package is missing, or has been marked "Delivered" and was never received, contact your local USPS branch immediately. Often, they will be able to determine the exact location of where the package was last scanned.

CANADA & INTERNATIONAL SHIPPING

  • USPS First Class Mail International.
  • Tracking is provided for all shipments, but not all countries update that information once the package has been imported. For complete tracking information, an upgrade to Priority International Shipping can be purchased (at an additional cost to the buyer) upon request. 
  • Items usually arrive within 7-21 days, but could take longer if held by customs. 
  • GnomeAcres is NOT RESPONSIBLE for any losses, duties, taxes or customs charges that may be incurred. We work diligently to ensure that ALL PACKAGES are given directly to post office employees. We cannot be held responsible for the actions of the postal service past this point. 

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GnomeAcres GeoTrust Certificate

PAYMENT

  • Prices listed on the site are in United States dollar (USD).
  • All Illinois residents are required to pay 6.85% sales tax.
  • All transactions from the GnomeAcres shop are encrypted by GeoTrust.
  • Accepted: Major credit cards and PayPal.
  • NOT Accepted: Personal checks, e-checks, cash, money orders, bitcoin, or credit cards via email, snail mail, or carrier pigeon.

COUPON CODES & STORE CREDITS

  • MUST be entered during checkout. No exceptions. Discounts will not be honored post checkout.
  • If a valid code is entered correctly, you will see the discount applied before submitting your order during the checkout process.
  • Only one coupon code can be used per order. 
  • Coupon codes cannot be applied to Gnomemade to Order listings, pre-orders, or gift certificates.
  • Any Store Credits you have saved within your store account will be automatically applied to an order. Please note that you must be logged in to your account prior to checking out for the Store Credit to be applied.

RETURNS & EXCHANGES

We want you to be happy with your purchase. If for any reason you are not, please send a message within 5 business days of receiving your item(s) so we can discuss options. Each return/exchange is looked at on an individual basis, and no action will be taken until the item(s) have been returned and thoroughly inspected. 

You must contact GnomeAcres in advance of returning/exchanging an item. We reserve the right to refuse a return/exchange if the item has been sent back without prior notification, and is beyond 5 business days of the receipt of shipment.

  • Return: Only the price of the item(s) will be refunded, not the original shipping costs.
  • Exchange: Item(s) of similar pricing must be chosen, and they must be in-stock items. Buyer is responsible for any cost differences.
  • Return/Exchange Shipping Costs: Responsibility of the buyer. It is highly recommended that tracking is purchased for the item(s) being returned/exchanged. GnomeAcres is NOT responsible for any item(s) that were sent back, and not received, if tracking was not purchased.
  • Item Condition: Must be in the EXACT CONDITION it was in when purchased, no exceptions.  

    Items that are NOT eligible for return/exchange:

    - Gnomemade to Order
    - Garage Sale
    - Gift Certificates
    - Club Shipments 
    - Out of Season Colorways
    - Yarn that has the wrap removed, been cut/crocheted/knitted/felted, smells of pets/smoke, or has been wound (or attempted to be wound)
    - Buttons that have been altered in any way
    - Clothing, tote bags, mugs, or any other GA swag, that has been worn/used
    - Items purchased from a 3rd party (destash, yarn shop, eBay, Craigslist, etc.)
 
     OUR MAILING ADDRESS:
     GnomeAcres, Inc.
     PO Box 922
     O'Fallon, IL 62269 
     USA 
 

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PRODUCT PHOTOS
All product photos are taken using natural light, and/or high-grade natural light photography gear, to obtain the best color representation. Please take into account that not all computer monitors were created equal and that colors can, and will, vary. 

USE OF GNOMEACRES, PROMOTIONS, CONTESTS & GIVEAWAYS
GnomeAcres® (GnomeAcres, Inc®) is a registered trademark, and is copyrighted. GnomeAcres must be contacted in advance of any third party contests, giveaways, promotional events, or marketing, involving the use of GnomeAcres' products, photos, likenesses, or services. GnomeAcres reserves the right to decline participation in third party contests, giveaways, promotional events, marketing, or use of product photos.