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FAQ

1. When is the shop updated/restocked?

2. How do I contact GnomeAcres?

3. Where can I find information about shipping/tracking, or returns/exchanges?

4. What are the benefits of setting up an account in the GnomeAcres shop?

5. Do you accept custom orders?

6. Where can I find finished samples of your yarn?

7. Where else can I find GnomeAcres yarn? Do you offer wholesale/bulk discounts?

8. Can I visit GnomeAcres HQ? Since I'm local, can I come pick up my order?

9. Are your products exposed to pets, or other weird smelly things?

10. Do you offer ball winding or re-skeining?

11. Do you offer product reservations?

12. How do I find the beginning/end of the yarn?

13. Where do you get your yarn, dyes, shipping supplies, labels, branded products, etc.?

 

1. When is the shop updated/restocked?
Notifications of upcoming shop updates are distributed through our newsletter, podcast and listed on our Events page. All shop updates will occur at CST/CDT (Central Standard Time/Central Daylight Time). To figure out time zone differences, go here. Information about which items will be restocked, or newly introduced colorways/products, are discussed in our podcast and newsletter. GnomeAcres does reserve the right to add products, deactivate products, and otherwise move stock around as they see fit at any given time.

2. How do I contact GnomeAcres?
Use our contact form located here to send an email. We do not offer phone support. Questions are answered within 1-2 business days. Please allow more time for a response submitted during weekends/holidays, as these are not business days. Order questions, or other business-related inquiries, submitted through Instagram, Twitter, Facebook, Ravelry, or other social media channels, will not receive replies. Please use the contact form.

3. Where can I find information about shipping/tracking, or returns/exchanges?
Please see our Shop Policies page.

4. What are the benefits of setting up an account in the GnomeAcres shop?
Setting up an account within the shop allows you to view all of your previous purchase history, check shipment tracking info, checkout faster, and create wishlists that you can send to your friends and family. Please note that you must be signed in before making a purchase in order for it to be visible within your order history.

5. Do you accept custom orders?
See our Gnomemade to Order page for full details.

6. Where can I find finished samples of your yarn?
Knit samples of each colorway can be viewed within our Colorway Catalog (hover your mouse over each yarn colorway photo to see their respective sample), and within the photos for each individual product listing. If you would like to see different yarn/pattern combos, or share what you have made, check out the GnomeAcres group on Ravelry. Please note that it does take time to make these samples, which means that not all newer colorways will have one immediately available.

7. Where else can I find GnomeAcres yarn? Do you offer wholesale/bulk discounts?
All GnomeAcres yarn is sold through this website, or the occasional trade show. We do not offer wholesale accounts, or bulk discounts.

8. Can I visit GnomeAcres HQ? Since I'm local, can I come pick up my order?
No. GnomeAcres is a home-based business that does not accept visitors because we do not want to reveal the exact location of our secret lair. Also, our insurance, business license, and county permits, do not allow foot traffic of any kind.

9. Are your products exposed to pets, or other weird smelly things?
Pets are not allowed to interact with finished products, but they do share the same air within the finished product time space continuum. We do keep lightly scented lavender sachets in all of our plastic product bins to keep varmints away.

10. Do you offer ball winding or re-skeining?
No. These services are not offered by GnomeAcres at this time.

11. Do you offer product reservations?
No. To be fair to all customers, all products in the shop are offered on a first come, first served basis.

12. How do I find the beginning/end of the yarn?
Each skein of yarn will have a knot that has four strands of yarn going into it. Two of these strands mark the beginning/end of the yarn. The other two will form a "figure 8" around the skein to keep it from tangling. When you have found the middle of the skein, wrap it around the back of a chair or skein winder BEFORE you begin to create a yarn ball. Pull the knot with the 4 strands away from the skein. Either unknot it to get started, or cut the four strands of yarn as close to the knot as possible making sure not to clip the rest of the skein. The strand that forms the "figure 8" will come off the skein. The number of "figure 8" strands on any given skein will vary.

13. Where do you get your yarn, dyes, shipping supplies, labels, branded products, etc.?
GnomeAcres does not share specific vendor information, as we consider this information to be proprietary to the GnomeAcres brand. We have worked very hard to ensure we obtain the best vendors, which allows us to put forth the best product we can. What might work for us, may not work for someone else. Email inquiries regarding this subject will be ignored.